Each bead artwork we make is handcrafted with care and attention to detail. Because our products are custom-made and delicate, we ask for your understanding with the following policy:
📦 Returns
We do not accept returns unless the item arrives damaged or incorrect.
Please inspect your order upon arrival and contact us within 3 days if there are any issues.
💰 Refunds
Refunds are only issued in the following cases:
- The product is damaged during shipping (with photo proof).
- You received the wrong item.
- The package is lost in transit and confirmed by the shipping provider.
Refunds will be processed to your original payment method within 7 business days once approved.
📮 How to request a refund
Please email us at support@handpoureddreams.online with:
- Your order number
- A clear description of the issue
- Photos (if applicable)
We do not refund for:
- Change of mind
- Custom orders after production has started
Thank you for supporting handmade art. We’re here to make sure you’re happy with your order!