1. Are all your bead artworks handmade?

Yes! Every piece is handcrafted in Vietnam by skilled artisans using carefully selected beads and traditional techniques.

2. Do you accept custom orders?

Absolutely. We can create custom bead paintings based on your preferred size, color palette, or even photo references. Please contact us to discuss details.

3. How long does it take to prepare an order?

Most ready-made items ship within 3–5 business days. Custom pieces may take 10–15 business days depending on complexity.

4. Do you ship internationally?

Yes, we ship worldwide. Shipping time varies by destination, typically 7–21 business days.

5. How do I pay for my order?

We accept secure payments via PayPal. You can pay with your PayPal balance or a credit/debit card (no PayPal account required).

6. What if my item arrives damaged?

Please contact us within 3 days with photos of the damage. We’ll offer a replacement or refund in eligible cases (see our Refund Policy).

7. Are returns accepted?

Due to the handmade nature of our work, returns are only accepted if the item is damaged or incorrect. See our Refund & Returns Policy for details.