At FeelTheAroma.Store, your satisfaction is our priority. Since our products are handcrafted and often made-to-order, we kindly ask that you review the following return and refund policy before purchasing.
Returns
We accept returns within 7 days of delivery if:
- The item arrives damaged
- You received the wrong product
To be eligible for a return:
- The item must be unused and in its original packaging
- Proof of purchase is required
- You must contact us within 7 days of receiving your order
Please note: We do not accept returns for change of mind or custom-made items.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days.
Exchanges
We do not offer direct exchanges. If you wish to order a different item, please place a new order after your refund has been processed.
Contact Us
To request a return or report an issue with your order, please email:
Be sure to include your order number, photos (if applicable), and a brief explanation of the issue.